The challenge
Hamuq faced several operational roadblocks that impacted both margins and customer experience. Their shipping rates were higher than industry benchmarks, cutting into profitability with every order. Fulfillment delays were another pain point — orders weren’t shipping out same-day, leading to slower delivery times and unhappy customers. On top of that, Hamuq’s admin team had to manually generate and send shipping labels to their 3PL, since the provider lacked competitive rates for large, bulky items — adding unnecessary overhead and frustration.
The Approach
Saving over 18% on Shipping to reinvest in growth and boost profit margins
Prior to partnering with 247, Hamuq was working with a provider that lacked competitive Canadian shipping rates, resulting higher shipping costs than necessary. Considering Canada is a key market for Hamuq, this was a problem that hurt margins and reduced free cash flow.
By switching to 247 Fulfillment, Hamuq tapped into aggressive big and bulky rates with our diversified network of regional and national carriers, cutting shipping costs by 18% amd instantly boosting margins.
Leveraging 247's Multi-Carrier Optimization Engine, Parcel Plus, Hamuq was able to use the most economical delivery method for both single and multi-parcel shipments rather than rely on a single carrier.
247 Enabled Same-Day Fulfillment, cutting delivery times by 1 day
With their previous 3PL partner, Hamuq consistently experienced delays in order processing — even when orders were placed before the daily shipping cutoff. This meant shipments that should’ve gone out same-day were sitting idle, leading to slower delivery times and frustrated customers.
Since switching to 247, Hamuq has seen a major improvement: every order received before cutoff is shipped the same day. Quicker fulfillment means shorter delivery timeframes and customers get to experience the comfort of Hamuq sooner.
7 hours / week in manual work saved for the hamuq admin team
Hamuq’s admin team was wasting valuable time manually rate-shopping every order, generating labels in-house, and sending them to their 3PL — all just to avoid the provider’s high shipping costs.
While Hamuq had decent rates of their own, it was a time-consuming process that often led to missed cutoffs and delayed shipments. With 247’s aggressive big & bulky and multi-parcel rates — which consistently beat alternatives by 18% — Hamuq no longer needs to intervene. Orders flow directly through us with best-in-class pricing, no manual label chasing, and guaranteed same-day shipping.
Most importantly, the Hamuq team can now focus on higher-impact work that drives growth rather than being bogged down with logistics.
The results
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