The challenge
Alcami was facing rising logistics inefficiencies that were impacting both their bottom line and customer experience. Shipping costs were inflated due to a lack of carrier diversity, while long delivery times to a major customer cluster in the western U.S. risked customer satisfaction. On top of that, their team was spending unnecessary admin hours navigating a clunky order management system provided by their existing 3PL—slowing down operations and limiting scalability.
The Approach
Saving over 20% on Shipping through parcel plus to reinvest into growth
Before partnering with 247 Fulfillment, Alcami relied exclusively on Canada Post in Canada, the U.S. and internationally. Although efficient, this resulted in higher than necessary shipping costs that cut into their margin.
After switching to 247 and leveraging Parcel Plus, our Multi-Carrier Optimization Engine, Alcami Elements tapped into our network of aggressive regional and national carrier rates. Leveraging regional carriers like Fleet Optics, UniUni and Intelcom, Alcami Elements reduced their shipping costs by over 20%, immediately improving margins while maintaining reliable delivery across North America.
In the United States, 247's strong partnership with DHL eCommerce saved Alcami Elements over 15% per shipment.
Strategic Relocation for Faster Delivery and Lower shipping Costs
Along with 247 already handling their Canadian logistics, Alcami began their U.S. fulfillment journey with a 3PL based in Alabama. While this setup worked in the early stages, it became clear that as Alcami’s customer base grew, the geographic distribution of their orders shifted heavily to the West Coast. Shipping from the Southeast to California, Washington, and other western states drove up delivery times and significantly increased parcel costs — eating into margins and impacting customer experience.
After a detailed lane analysis, 247 Fulfillment transitioned Alcami’s inventory to our Salt Lake City, Utah facility. By moving inventory closer to their largest customer clusters, we dramatically shortened the average distance each package traveled.
In addition to savings with Parcel Plus, shifting Alcami's inventory placement was a powerful lever to reduce shipping costs and improve delivery times.
Saving 5+ Hours Weekly with a Streamlined, Order Management Platform
With their previous 3PL, Alcami faced major limitations when it came to order management. Once an order was pulled into the warehouse’s system, Alcami had no ability to edit it directly.
Changes required back-and-forth emails or calls with the 3PL’s team, leading to delays, miscommunications, and valuable time lost — especially when customers needed quick updates.
247's powerful Order Management System solved this problem immediately. Using our two-way sync with Shopify, Alcami can now make real-time edits either within Shopify or directly inside our portal, and those changes automatically flow through to the warehouse floor.
No more bottlenecks or waiting for manual updates. With the 5+ hours of savings per week, the Alcami team can focus on what matters — delivering a great customer experience, not wrestling with a clunky system.
The results
They've made life incredibly easy for me and my company to transfer all fulfillment over to them and they do their absolute best to make sure that things run smooth from onboarding, integration amd fulfillment.
Interested in time and shipping savings like Alcami?
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