Returns processing that recovers inventory and protects customer experience

Not every return should be treated the same. 247 helps brands define return outcomes by condition, product type, packaging state, and resale eligibility - so recoverable inventory moves back into stock faster.

Restock Faster Eligible products move back into sellable inventory quickly.

SKU Rules Different return outcomes by product or condition.

Recover Inventory Reduce write-offs through grading and rework.

Returns SOPs Tailored returns processing workflows designed around your needs.

Request Quote Explore Returns Workflows →

RETURN ID Checked In

RTN-247-1842

Grade A Restock

Packaging Issue Rework

Not Sellable Dispose

RETURNS PROCESSING CAPABILITIES

Structured returns workflows designed for ecommerce brands

From inspection and grading to restocking, rework, disposition logic, and inventory recovery, 247 helps brands process returns without operational chaos.

Return Check-In

Returned orders are scanned, verified, and matched to the correct customer return workflow.

Inspection & Grading

Products are inspected for condition, packaging state, resale eligibility, and damage assessment.

Inventory Restocking

Sellable inventory is routed back into stock quickly to maximize inventory recovery.

Rework & Repackaging

Rebagging, relabeling, repackaging, rekitting, and other recovery workflows based on your SOPs.

Disposition Rules

Configure custom workflows for quarantine, disposal, donation, or vendor return processes.

Custom Returns SOPs

Flexible returns workflows configured around your inspection, grading, and disposition requirements.

Returns Visibility

Track returns status, inspection outcomes, inventory movement, and operational reporting.

Customer Experience

Faster return processing helps brands improve customer satisfaction and reduce operational friction.

Platform Integrations

Connect returns workflows with Shopify, ERPs, marketplaces, customer service tools.

Integrations

Connect your ecommerce and returns platforms

Connect popular returns platforms like Loop Returns and Aftership directly to our WMS for simple data transfer between warehouse floor and your team

Returns Workflow

1

Receive

Returned orders are scanned, checked in, and matched to the customer return request.

Parcel received → return matched → status updated

2

Inspect

Products are graded based on condition, packaging state, and resale eligibility.

Condition checked → item graded → next action assigned

3

Resolve

Inventory is restocked, reworked, quarantined, or disposed according to your SOP.

Restock, rework, quarantine, dispose, or close out

FAQ

Returns processing questions, answered.

Learn how ecommerce returns processing works, how returned inventory is inspected, and how 247 helps brands recover inventory, reduce write-offs, and keep returns organized.

01 What is returns processing?

Returns processing is the workflow of receiving returned orders, checking them in, inspecting product condition, grading inventory, and deciding whether items should be restocked, reworked, quarantined, disposed of, or handled according to your SOP.

02 Can 247 process returns based on our SOPs?

Yes. 247 can support custom returns SOPs, including inspection rules, grading logic, repackaging requirements, restocking rules, disposal instructions, quarantine workflows, and product-specific disposition requirements.

03 Do you inspect and grade returned products?

Yes. Returned products can be inspected for damage, packaging condition, missing components, resale eligibility, and other criteria defined by your brand.

04 Can returned items be restocked into inventory?

Yes. Items that pass your return criteria can be routed back into sellable inventory so recovered units are available for future orders faster.

05 Do you support rework, repackaging, and relabeling?

Yes. 247 can support rebagging, relabeling, repackaging, retagging, rekitting, and other recovery workflows depending on the product and your return handling requirements.

06 What happens to items that cannot be resold?

Non-sellable items can be quarantined, disposed of, donated, returned to vendor, or handled according to your brand’s approved disposition rules.

07 Can 247 handle returns alongside ecommerce fulfillment?

Yes. 247 supports returns processing alongside DTC fulfillment, retail fulfillment, subscription box fulfillment, Amazon FBA prep, marketplace orders, inventory management, and shipping workflows.

Success Stories

Case studies

See how fast-growing brands use 247 to improve fulfillment, shipping, inventory control, and customer experience across Canada and the U.S.

HOME GOODS HexClad

21% shipping savings and stronger Canadian fulfillment coverage.

BEAUTY Beauty From Bees

High-volume fulfillment, lot control, and dedicated support.

BEAUTY GLAMRDiP

Fast onboarding, backorder recovery, and custom branded packouts.

ECOMMERCE Lovehoney Group

Reliable fulfillment support for a complex ecommerce operation.

FOOD & BEVERAGE Partake Brewing

Kitting, lot control, bicoastal fulfillment, and shipping savings.

WELLNESS Alcami Elements

Lower shipping costs and faster fulfillment through U.S. operations.

SUSTAINABLE GOODS Kind Laundry

Canada and U.S. fulfillment, bundles, FBA, and less manual work.

WELLNESS Eversio Wellness

Fulfillment support for a growing wellness brand.

TOYS & GAMES The Fidget Game

Retail execution, order control, and launch support.

Explore All Case Studies →